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Information System Support Specialist

Description of Work:

Provides hardware, software and network support for all FWP microcomputer resources within the position's designated area of responsibility. This entails providing end user support for networking, applications, hardware, and software; analysis, configuration and deployment of FWP computer systems; recommendations for upgrades and enhancements; implementation of state and agency policies and security practices; interaction with vendors and contractors; and ensuring timely and efficient delivery of Information Services to FWP users.

Example of Duties:

Collects, compiles and analyzes biological data obtained from wildlife and wildlife habitat surveys according to accepted statistical procedures; writes technical reports, progress and project completion reports and articles; reviews and comments on plans and project proposals developed by other agencies, corporations and private organizations; makes formal and informal presentations to professional and public forums; conducts public participation processes; responds to game damage complaints and recommends preventative and control measures to landowners; provides technical assistance to landowners regarding habitat improvement or development; applies appropriate statistical methodologies in designing sampling techniques and analyzing and presenting data; and negotiates with landowners to secure hunter access to private lands.

Qualifications:

This position requires a high degree of problem solving abilities. Un-documented problems and issues are commonplace and a thorough knowledge of the concepts and theories of data networking is essential. An understanding of switched and routed networks, protocols, client/server technologies, and superior researching skills are all a requirement for successful tenure in this position. The knowledge, skills and abilities required to perform the duties of this position are usually acquired through obtaining a Bachelors Degree in Computer Science, Information Systems, Computer Engineering or a closely related field and two to three years of progressively responsible experience in hardware, software and network support.