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Information System Support Specialist

Description of Work:

Provides hardware, software and network support for all FWP microcomputer resources within the position's designated area of responsibility. This entails providing end user support for networking, applications, hardware, and software; analysis, configuration and deployment of FWP computer systems; recommendations for upgrades and enhancements; implementation of state and agency policies and security practices; interaction with vendors and contractors; and ensuring timely and efficient delivery of Information Services to FWP users.

Example of Duties:

Provide technical support to agency PC, network, and ALS users. This work requires knowledge of the principles and practices of computer science, equipment associated with networks and personal computers, data management products, network capabilities, computer operating systems, computer equipment, and software. Administer and maintain agency network systems as assigned by the Network Services Bureau Chief.

Qualifications:

This position requires a high degree of problem solving abilities. Un-documented problems and issues are commonplace and a thorough knowledge of the concepts and theories of data networking is essential. An understanding of switched and routed networks, protocols, client/server technologies, and superior researching skills are all a requirement for successful tenure in this position. The knowledge, skills and abilities required to perform the duties of this position are usually acquired through obtaining a Bachelors Degree in Computer Science, Information Systems, Computer Engineering or a closely related field and two to three years of progressively responsible experience in hardware, software and network support. Other combinations of education and experience, which could provide such knowledge, skills and abilities, will be evaluated.