Provides professional and technical call center and support services for all internally developed application software for end-users. Examples of these applications includes the Automated Licensing System (ALS) and it's second generation ALS user-interface (ALX), as well as over 40 additional internally developed applications (Block Management, Budget Allocation System, Upland Game Bird, etc) The Application Support Specialist will also perform technical help desk functions during the performance of support duties. New employees spend their first year of employment under close supervision of an administrative superior. As knowledge and experience are gained, less supervision is exercised and the opportunity to take independent action is broadened.
Duties include, at a minimum; Ensuring ALS and other application software use is effective for all providers, customers and end users; Providing helpdesk support, trouble ticket entry and routing, as well as follow up activities; Identification and initiation of ad hoc reporting; ALS device setup and shipping; Provider and end-user training; Software quality assurance and, user manual creation and maintenance. The agency expectation is for the Application Support Specialist to perform these tasks for all agency software applications.
The knowledge, skills and abilities required to perform the duties of this position are usually acquired through obtaining a Bachelors Degree in Computer Science, Information Systems, Computer Engineering or a closely related field and one to two years of progressively responsible experience in helpdesk duties, supporting/performing system operational tasks and system testing tasks.